Hangzhou double 11 day 5000 express little brother embrace the fastest single 001 on the issue (Figu cosmax


Hangzhou double 11 day 5000 express little brother embrace the fastest single 0:01 on the issue (Figure) Hangzhou Red Dragonfly e-commerce company, customer service are busy. Just past the double eleven, how much you contribute to hundreds of billions of transactions? Your shopping cart is empty or not? You are not already in the drying out of the circle of friends to be shipped to and receiving digital map? For many people, crazy double eleven is submitted, settlement, payment, but for others, the crazy double eleven and not just stay up all night, the next period of time, they will be busy. From Lanshou, packing, shipment, delivery, to change the address, return, in your busy time cut the hand, they may even the toilets are not empty. Shop customer service: a cup of water, want information’s lost 11 points last night, Hangzhou Jianggan oriental ideas business park, away from the "double eleven" and 1 hours, 2 Building 3 floor Hangzhou Red Dragonfly e-commerce company in a blaze of light. About 500 square meters of the chase, the strong movement of the music, still did not cover keyboard clacked sound. Customer who are nervous to reply, want to ask the peak of the horn sounded. The Hangzhou Red Dragonfly e-commerce company operates three online flagship store. According to the usual traffic, more than 30 customer service team can handle, can double the eleven is too much. Arrange customer service "last year at 3 in the morning to work, did not expect the 5 in the morning to open a service want a sudden influx of two or three people, actually, so this extra class, to ensure that at 3 points to 8 points, there are customer service online." Customer service director Chen Luyao said, the company specially invited foreign aid, set up a customer service team of nearly 200 people. Liu is one of the customer service just graduated from university last year. From zero point closer, Liu computer on the upper left corner of the dialog box to want flash, 20 people, 30 people, digital changes, Liu keyboard hand speed is faster and faster. "The question often asked, shortcuts are set to the standard answer, more personalized, manually typing reply." Liu be absorbed in staring at the computer for almost 2 hours, not looked up at. It poured a glass of water, but 1 minutes, want the information burst. Customer service director Chen Luyao told reporters that this year eleven, her job is to start from zero after. Only one task: change of address. The store "11S half" activities, attracted a lot of hand chop party. But in order to take, often wrong delivery address. "Last year we double eleven a shop need to change the address list there are hundreds of single, just change the address, spent several days, this situation as grim." Chen Luyao said, the buyers may be a day of shopping spree, for sellers, customer service team, double eleven has just begun. Next, will usher in the return peak, peak delivery, so busy frequency stayed until the end of the month. SF express: 0:01 on the issue of the first single at 9 yesterday morning, Hangzhou Comprehensive Experimental Zone Xiasha cross-border electricity supplier, the staff skilled in logistics warehouse scanning,"

双11杭州快递小哥一天揽件5000 最快一单0:01就发出(图) 杭州红蜻蜓电子商务公司里,客服们在紧张地忙碌着。   刚刚过去的双十一,你为上千亿的交易额贡献了多少?你的购物车里是都清空了还是失效了?你是不是已经在朋友圈里晒出了待发货和待收货的数字图?   对很多人来说,疯狂的双十一就是结算、提交、支付,但是对另一些人来说,疯狂的双十一并不光只是熬个通宵,接下来的一段日子里,他们都会忙得不可开交。   从打包、揽收、发货、送货,到改地址、退换货,在你们忙着“剁手”的时候,他们可能连上个厕所都没有空。   网店客服:   倒了杯水,旺旺信息又爆了   前晚11点,杭州江干东方点子商务园,离“双十一”还有1个小时,2幢3楼杭州红蜻蜓电子商务公司里一片灯火通明。约500平米的大通间里,强劲动感的音乐声,依然遮盖不住敲击键盘的嗒嗒嗒声。客服们正在紧张地回复,旺旺上询问高峰的号角已经吹响。   这家杭州红蜻蜓电子商务公司经营三家网上旗舰店。按平时的客流量,30多人的客服团队完全能够应对,可双十一来势太凶。“去年客服安排凌晨3点下班,没想到凌晨5点开了一个客服旺旺,竟一下子涌进两三百人,所以今年特地增加了一班,确保凌晨3点到8点也有客服在线。”客服主管陈路遥说,公司特地请了外援,组建了一支近200人的客服团队。   去年刚大学毕业的小刘就是客服之一。离零点越近,小刘电脑左上角的旺旺对话框不断跳闪,20人、30人、数字不断变大,小刘敲击键盘的手速也越来越快。“经常性问的问题,都设置了标准回答的快捷键,比较个性的,得手动打字回复。” 小刘全神贯注盯着电脑,差不多2个小时,没抬头看过。起来倒了杯水,不过1分钟,旺旺里的信息就又爆了。   客服主管陈路遥告诉记者,今年双十一,她的工作是从零点后开始的。任务只有一个:改地址。店里的“前11s半价”活动,吸引了很多剁手党。但是为了抢拍,经常点错收货地址。“去年双十一我们一个网店需要改地址的单子就有好几百单,光是改地址,就花了好几天,今年形势一样严峻。”陈路遥说,对买家来说,可能就是一天的购物狂欢,可对于卖家、客服团队们来说,双十一才刚刚开始。接下来,将迎来发货高峰期、退换货高峰期,这样忙碌的频率一直要延续到月底。   顺丰快递:   0:01就发出了第一单   昨天上午9点,下沙的杭州跨境电商综合试验区里,工作人员在物流仓库熟练地扫描、打包、送检。为了迎战“双十一”,下沙综试区临时新增了9个仓库,面积达到4.9万平方米。   “在下沙综试区仓库,现在有超过1200万件备货,‘双十一’期间将向全国各地发送550万单快递。验单、出货压力很大。”在下沙跨境电商综试区工作的海关人员秦途捷介绍说。   “双十一”快递运单量增加,极大地考验着各快递公司。根据国家邮政局预计,今年快递行业将有268万名一线人员投入到“双11”的快递服务当中,较去年增长超过50%,干线车辆增长59%,航空运力增长40%左右。   顺丰快递杭州地区相关工作人员告诉钱报记者,昨天零点“双十一”的钟声刚刚敲响,公司就已经发出了第一单快递。“是我们瓜沥仓储一个大客户的快件,0:01发出的。”工作人员告诉钱报记者,截至昨天傍晚,公司快件量比去年双十一的第一天已经增长了两成多。   “为了备战今年的双十一,我们做足了准备。”在快递运输上,启用了顺丰航空100多条航线资源,加大直飞减少转飞。“前不久,顺丰航空全货机顺利首航兰州、乌鲁木齐,相比以前转飞的模式,快递运输能节省一两天的时间,而且也节省了物流运输成本。”   快递小哥:   一天揽件近五千 快递小哥黄淼鑫正在忙着揽件。   这是黄淼鑫进入快递行业的第七个年头,也是第七次遇到“双十一”了。   昨天下午,在杭州彭埠一个服装产业园的四楼,钱报记者见到了小黄,他正拉着一辆平板车,逐层给客户派送签单和包装袋。这些订单都是大家“双十一”疯狂购物的“战利品”。   “今天实在太忙了,连上厕所的时间都没有。”小黄边说边往平板车上卸货,这个1987年生的桐庐小伙子,走路、上下电梯,脚底都像是安了“风火轮”。小黄说,他早上6点出门,到公司就干活,直到下午1点半,才挤出点时间去附近吃了份快餐。   小黄所在的公司,一个月前就开始动员。为了顺利完成任务,这几天小黄找了一个信任的兄弟过来帮忙。   对今年“双十一”期间网购的成交额、物流快件量,小黄其实并不太关心,他只知道这是一年中最辛苦的几天,业务量大约是平时的3倍多。一整天下来——派件500份,揽件接近5000份,按照他的推测,艰巨的任务还在接下来几天。   压力的背后,意味着这个月的收入也是平时的两倍。“应该破万了。”说起薪资,小黄有些满足地笑了起来,“不拼不行啊,家里还有小孩,得赚足奶粉钱。”相关的主题文章: